Client Reviews

RAG in our chatbot worked just terribly. We tried to optimize it in every possible way - all to no avail. At first I was hostile towards Ivan - in the first session he asked a lot of questions, and what we didn't have time to discuss, he asked me to fill in as answers in a checklist. While I was doing this myself, I started to guess that the problem wasn't with RAG, but that it simply wasn't needed for our task. In further work with Ivan, we rebuilt the system into a simpler one. As a result, it started working more accurately (according to tests) and became cheaper to maintain. Most importantly - we began to understand how it works, where to look if something breaks, and how to expand the system.

Our team was building an agent to process customer requests from mailboxes. At first everything worked fine, but then we found ourselves in a state of constant support of the bot itself and re-checking of formed requests. We were about to abandon it completely, but we would have had to hire more customer relationship managers. We turned to Ivan for consultation. Ivan looked at our system, talked with the team, and a few days later brought, as he modestly said - 'an approximate PoC of how it should work.' This PoC as is has been working for us for the third month now with practically no complaints.

We needed to develop an AI module for our old backend that's about 6 years old. We tried ourselves, but it worked with too large delays on requests, and it wasn't clear at all how it would live on. Ivan immediately said that it couldn't be done this way, and started asking uncomfortable questions. Honestly, I thought he was just stalling for time. But when he showed the diagram of how the integration should be - everything fell into place. We rewrote the AI service in a month, and now the system works stably. Tokens cost us about $400/month, although we had budgeted three thousand for this load. I liked that Ivan around his initial diagram wrote out decent documentation.